Size Chart and Guide by Jotly
Last Updated: December 7, 2025
These Terms and Conditions ("Terms") govern your use of the Size Chart and Guide by Jotly application ("the App"), provided by Jotly. By installing the App through the Shopify App Store, you accept and agree to be bound by these Terms.
These Terms apply together with our Privacy Policy, which describes how data is handled in connection with the App.
The App is licensed to you solely for the purpose of creating and displaying size charts and size guides on your Shopify store. Use of the App is limited to stores you own or are authorized to manage.
Merchants are responsible for all content published through the App. This includes the accuracy of size information displayed to customers and compliance with all applicable laws and regulations in their jurisdiction, including consumer protection requirements.
Merchants are responsible for all activity that occurs under their account. Account credentials must be kept confidential and must not be shared with unauthorized parties. Any suspected unauthorized access or breach of account security must be reported to Jotly promptly at [email protected]. Jotly is not liable for any loss or damage resulting from a merchant's failure to maintain the security of their account.
Merchants retain ownership of all content they create, upload, or publish through the App, including size charts, size guides, images, and any associated data ("Merchant Content"). Jotly does not claim ownership over Merchant Content.
Merchants are solely responsible for all Merchant Content. Jotly does not review, verify, or endorse any content published through the App. Jotly accepts no responsibility or liability for the accuracy, legality, appropriateness, or completeness of any Merchant Content, or for any loss or damage of any kind arising from its publication or use by end customers.
By publishing content through the App, the merchant confirms that they have all necessary rights and permissions to do so, and that such content does not infringe any third-party rights or violate any applicable law.
The following are not permitted under these Terms:
Any violation of this section will result in permanent suspension of the account. No support will be provided to suspended accounts, and no refund will be issued.
Jotly reserves the right to restrict, suspend, disable, or permanently block access to the App at any time, with or without prior notice, if a merchant is determined by Jotly, in its sole discretion, to be in violation of these Terms or if access must be revoked to prevent harm, abuse, or damage to the platform, other merchants, or Jotly's operations.
Jotly may, at its discretion, notify the merchant before taking action. In cases where immediate action is necessary, access may be revoked without advance notice. Jotly is under no obligation to provide prior notice in any circumstance.
Merchants may uninstall the App from their Shopify store at any time to discontinue use.
Upon termination or suspension of access for any reason, all rights and licenses granted under these Terms terminate immediately. The merchant must cease all use of the App. Provisions of these Terms that by their nature should survive termination — including intellectual property, limitation of liability, indemnification, and governing law — will continue to apply.
As a condition of operating on the Shopify platform, Jotly is legally required to comply with Shopify's mandatory privacy and data deletion requirements. These obligations are imposed on Jotly by Shopify and are not discretionary. For full details of Shopify's privacy compliance requirements applicable to apps, see: https://shopify.dev/docs/apps/build/compliance/privacy-law-compliance.
In accordance with Shopify's mandatory requirements, Jotly is obligated to permanently and irreversibly delete all data associated with a merchant's store no later than 48 hours following uninstallation of the App. This includes, without limitation, all size charts, size guides, chart configurations, product assignments, and any other data created or stored in connection with the merchant's use of the Application. Jotly has no discretion to waive, delay, or deviate from this obligation. If the App is reinstalled within 48 hours of uninstallation, the deletion process will not be triggered and the merchant's data will remain intact. Once the 48-hour period has elapsed, all data is permanently deleted and cannot be restored, retrieved, or recovered by any means.
The merchant expressly acknowledges and agrees that the deletion of data following uninstallation is a legal obligation imposed on Jotly by Shopify, and not a voluntary act on Jotly's part. Jotly shall bear no responsibility or liability of any kind — including but not limited to loss of data, loss of revenue, loss of business opportunity, or any direct, indirect, incidental, consequential, or punitive damages — arising from or in connection with the deletion of data pursuant to this obligation.
The merchant is solely responsible for exporting, backing up, or otherwise preserving any data, including size charts and configurations, prior to uninstalling the Application. Once the 48-hour period has elapsed, the data is gone permanently and cannot be recovered under any circumstances.
Refunds for partial or unused subscription periods may be issued at Jotly's sole discretion. To be considered, a refund request must be submitted by email to [email protected] within 7 days of cancelling your subscription. Requests submitted after this period will not be considered.
Jotly is under no obligation to issue a refund. Each request is reviewed individually and a decision will be communicated within a reasonable timeframe. Refunds will not be issued in cases where access has been restricted or terminated due to a violation of these Terms.
To the fullest extent permitted by applicable law, Jotly is not liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the App, including but not limited to loss of revenue, loss of data, loss of goodwill, or business interruption, whether in contract, tort, or otherwise, and even if Jotly has been advised of the possibility of such damages.
Jotly's total aggregate liability for all claims arising from or relating to these Terms or the App shall not exceed the total amount paid by the merchant to Jotly in the three months preceding the event giving rise to the claim. Multiple claims will not enlarge this limit.
The merchant agrees to indemnify, defend, and hold harmless Jotly and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:
Jotly reserves the right to assume exclusive control of the defense of any matter subject to indemnification, at the merchant's expense. The merchant may not settle any such claim without Jotly's prior written consent. This indemnification obligation survives termination of these Terms and cessation of use of the App.
Jotly may update these Terms at any time. The "Last Updated" date at the top of this page reflects the most recent revision. Jotly may, but is not obligated to, notify merchants of changes through the App or via email.
Continued use of the App following any update constitutes acceptance of the revised Terms. It is the merchant's responsibility to review these Terms periodically.
The App, including its code, design, functionality, trademarks, and all related materials, is the exclusive property of Jotly. Nothing in these Terms transfers any ownership or intellectual property rights to the merchant. The merchant is granted a limited, non-exclusive, non-transferable license to use the App solely as described in Section 2. All rights not expressly granted are reserved by Jotly.
These Terms are governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict of law principles. Any disputes arising from or relating to these Terms or the App shall be subject to the exclusive jurisdiction of the courts of the United Kingdom. By using the App, merchants consent to this jurisdiction.
Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between the merchant and Jotly regarding the App and supersede all prior representations, statements, negotiations, or agreements, whether written or oral. No marketing material, app store listing, or support communication forms part of this agreement.
Severability. If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
No Waiver. Jotly's failure to enforce any provision of these Terms on one occasion does not constitute a waiver of that provision or of any other provision, and does not limit Jotly's right to enforce that provision at any future time.
No Partnership. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between Jotly and the merchant.
For questions or concerns regarding these Terms, contact us at:
Email: [email protected]